Return windows
Return windows are counted from the date your item was delivered. The window for each product is shown on its product page before you buy and again on your order.
| Category | Window | Resolution |
|---|---|---|
| Fashion: apparel, footwear, bags, watches, eyewear | 10 days | Refund, replacement or exchange |
| Furniture and large home | 10 days | Refund or replacement |
| Home decor, furnishing, kitchen | 7 days | Refund or replacement |
| Mobiles, tablets, laptops | 7 days | Replacement only |
| Electronics and small appliances | 7 days | Replacement only |
| Large appliances | 10 days | Replacement after a technician visit |
| Books, toys, sports, stationery | 7 days | Replacement only |
| Beauty and personal care | 7 days | Refund if unopened and sealed |
| Grocery and packaged food | 2 days | Refund for damaged, expired or wrong items |
How to return an item
- 1
Start from your order
Open Your orders, choose the item and select Return or replace. Tell us what went wrong and add photos if the item is damaged or wrong.
- 2
Choose your resolution
Pick a refund, a replacement or an exchange where the category allows it, and where the refund should go.
- 3
Pick a pickup slot
Doorstep pickup is free. Keep the item with its tags, accessories, manuals and original box ready.
- 4
Hand over after a quick check
The associate checks the item at your door against a short checklist and gives you a pickup receipt.
Refund timelines
Refunds start as soon as your item passes the doorstep check, or after it reaches the seller for categories that need inspection. You can follow every step on the order page.
| Refund to | Time after refund starts |
|---|---|
| BluBuy Credits | Within 2 hours |
| UPI | 1 to 2 business days |
| Credit or debit card, net banking | 3 to 5 business days |
| BluBuy Pay Later | Adjusted in your next statement |
| Cash on delivery orders | To BluBuy Credits instantly, or to your bank account in 1 to 3 business days |
Items that cannot be returned
- Innerwear, lingerie and swimwear
- Opened hygiene, personal care and consumable products
- Personalised or made-to-order items
- Gift cards and digital products
- Items marked non-returnable on the product page
Damaged, defective, wrong or missing items can always be reported within 7 days of delivery, even if the category is otherwise non-returnable.