What it covers
- Your item was not delivered
- Your item arrived materially different from its listing, or damaged
- A refund you are owed was not issued on time
- A seller did not honour a warranty or return they offered
How to file a claim
- 1
Contact the seller first
Use Contact seller on the order page. Sellers must reply within 48 hours.
- 2
File a claim
If it is not resolved, file a BluBuy Guarantee claim from the order page within 90 days of the latest promised delivery date.
- 3
We decide
BluBuy reviews the evidence from both sides and decides within 7 days. If the claim is granted, you are refunded in full.