Clear rules, written plainly

Returns and refunds policy

How long you have to return an item, how pickups work and when your money comes back.

Updated 20 Sept 2026

Shipping and delivery policy

Delivery charges, promise dates, Secure Delivery and what happens if we miss you.

Updated 12 Sept 2026

Cancellation policy

Cancel any item before it ships for a full refund, with no fee.

Updated 28 Aug 2026

Payments policy

Ways to pay, cash on delivery limits, EMI, and what happens when a payment fails.

Updated 5 Sept 2026

BluBuy Credits, gift cards and BluCoins

How stored value works: what expires, what can go back to your bank and how to use it.

Updated 30 Jul 2026

BluBuy Guarantee

Our promise that you get what you ordered, on time and as described, or your money back.

Updated 1 Sept 2026

Terms of use

The agreement between you and BluBuy when you use the BluBuy website and apps.

Updated 10 Jun 2026

Privacy notice

What personal data we collect, why we need it and the choices you have, under the Digital Personal Data Protection Act, 2023.

Updated 14 Aug 2026

Account and security

How sign in works and how to keep your account and money safe from fraud.

Updated 2 Jul 2026

Grievance redressal

If you are not satisfied with how we resolved your issue, our Grievance Officer will review it.

Updated 10 Jun 2026