How grievances are handled
- 1
Write to the Grievance Officer
Include your order ID and what happened. You can also raise it from Help, then Contact us.
- 2
Acknowledged within 48 hours
You receive a grievance number and the name of the person handling it.
- 3
Resolved within one month
We investigate with the seller and our teams and write back with a decision and reasons.
The Grievance Officer is appointed under the Consumer Protection (E-Commerce) Rules, 2020. If you are still not satisfied, you can approach the National Consumer Helpline (1915) or the consumer commission.